Girl Guides of Canada – Guides du Canada – Nova Scotia
MEMBERSHIP SUPPORT ADMINISTRATOR (PT)
Under the direction of the Office Manager and with the support of the Provincial Membership Adviser, the Membership Support Assistant will be responsible for addressing issues and concerns with member paperwork.
This position plays a key role in providing support to volunteers by ensuring follow up on missing documentation, and providing customer service, while at all times, acting in the best interests of Girl Guides of Canada - Guides du Canada.
Communication, (either through telephone, email or letter) with adult members
or parent / guardian of members, to advise of missing documentation or information and follow up on all outstanding issues, with adult members parents / guardians, on a regular basis, will be critical to the success of this position.
Additional key responsibilities of this position are:
- Assists parents with online registration process and provide courteous, polite service to any inquiries whether the customer is in person, by email, or by telephone.
- Maintain paper records in an organized system and work with the Records Management Coordinator for filing needs.
- Work with Accounting Clerk to reconcile outstanding fee payments.
The successful candidate must be able to accommodate a flexible work schedule
and be able to multitask in a fast paced, customer service based environment.
We are looking for someone who has proven problem solving, strong interpersonal skills and solid communication skills, both oral and written.
Accuracy and speed in typing with previous experience in data entry and maintaining
a database, and proficiency in all aspects of Microsoft Office would be an asset.
Additionally, Guiding background in a volunteer position would also be considered an asset.
Employment Considerations:
This is a Part Time Contract position (17 hrs per week), commencing in Feb / March 2012. Additional work hours during peak periods and availability during day and evening may be required.
Targeted employment timeline: March 2012 – June 2012 & Sept 2012 – Oct 2012
Salary Range $12 -$15 per hour based on experience.
Please send cover letter and rsumes to Miriam MacDonald (Provincial Office Manager)
miriam.macdonald@girlguides.ns.ca
Please note Girl Guides of Canada – Guides du Canada’s National Conflict of Interest Policy will be followed.
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